I’m sure many of you have had your car serviced before only to be presented with an upsell for several services that you decline.  After you have given the service adviser the big “NO Thanks” the story seems to be pretty common…. either you get “Well this is really important and you really need to [...]

Think about how many times you’ve dropped a service or a product because the company representative made you so agitated that you wanted to revert back to childhood, ball up in the corner, and cry until your eyes hurt.

If you are an Entrepro, you know that it costs more to get a customer then it does to keep a customer. Right? If you’re an Entrenewbie, you will have to deal with customers at some point in your career whether they are internal or external.

One of the best ways to keep your customers is to provide good customer service. Below I’ve listed 10 tips to make your customer service no only delight your customers, but potentially generate even more sales.